The escalations tab allows you to specify the order in which escalation contacts in your organisation will appear in the system, and the contacts that can be contacted should your client need to escalate a work order. To edit these, navigate to Avatar Menu > My Details > Escalation Contacts.

Using the arrows on the left-hand side, you can reorder the Escalation contacts in your organisation. By doing so, this will change the order in which your contacts will appear in the system to other users. 

By using the <Edit> button on the right-hand side, you can add or adjust your contacts escalation levels. The contact set to level 1 will be the first escalation contacted, followed by the others in order.

Permissions: Can Edit My Details Escalation Contacts