In some cases, the authoriser may not agree with value of the fixed cost set on a ‘Reactive Work Order’ as it may be too expensive. If so, they have the ability to request that the fixed cost be reviewed and sent through again. This is done using the ‘Request Re-valuation’ action.

On the Job Detail screen, select the <Request Re-valuation> action. to display the ‘Request Re-valuation’ pop up.

On this screen, enter a ‘Reference’ and any ‘Notes’ regarding to the re-valuation. Once, done, click <Save> to send the job back for re-valuation.

Permissions: Can Authorise Work Orders, Can Authorise/Refuse Work Orders Created By Me, Can Refuse Work Orders