If you have forgotten your “Password”, simply select the <Forgot Password> function on the Sign In page. Upon doing this, enter your “Username” and select <Submit>.

The system will then display a notification stating that the request has been received. You will then need to check the email address associated to the Username to find the instructions on what to do next.

If the user associated to the entered Username has the correct permissions to change the “Password”, an email will be sent to the email address associated to the entered Username containing a temporary password, also known as a “Reset Password”.

If the user associated to the entered “Username” does not have the correct permissions to change the “Password”, the email received will state that you do not have the correct permissions to change your “Password”, requesting you contact the relevant support team to help.