The table below lists the type of email sent detailing what triggers them to be sent:
Type of Work Order
|
Trigger |
Email Type |
Sent to? |
Reactive |
On Assign |
Assign Email |
Resource |
Reactive |
On Stop Job |
Completed Email |
Building Contact |
Reactive |
On Reinstate (assign) |
Assign after recall |
Resource |
Reactive |
On De-allocation of an Assigned Work Order |
Cancelled (de-allocated)
Completed Email
|
Resource
Building Contact
|
Reactive |
On Cancellation |
Cancelled Email
Completed Email
|
Resource
Building Contact
|
Quote |
On Assign |
Assign Email |
Resource |
Quote |
On Stop Job |
Completed Email |
Building Contact |
Quote |
On Quote Request |
Quote Requested Email |
Resource |
Quote |
On Quote Rejection/Selection |
Quote Rejected Email |
Resource |
Quote |
On Cancellation |
Cancelled Email
Completed Email
|
Resource
Building Contact
|
PPM |
On Assign |
Assign Email |
Resource |
PPM |
On Stop Job |
Completed Email |
Building Contact |
Note: Quote rejection emails will only be sent if the resource has been set to Email automatic