When accessing the Ostara Nexus Portal, the first page shown is the Sign In page. This is where you enter your login details to access the portal, along with being notified of any maintenance messages or news items about what is happening with the system.

To sign into the Ostara Nexus Portal, you will need your “Username” and “Password” that were provided to you previously and then do as follows:

1. Enter the “Username” into the ‘Username’ field and the “Password” into the ‘Password’ field
2. Click <Sign In> and the system will confirm whether the details entered are correct.

If this is the first time you are logging in:

1. Enter the “Username” into the “Username” field and the “Temporary Password” into the ‘Password’ field
2. Click <Sign In> and the system will confirm whether the details entered are correct.
3. You will then be asked to enter in a “New Password”. Make sure the password you enter is the same in both the “New Password” and the “Confirm Password” fields
4. Click <Apply>

Once the details have been confirmed as correct, the system will log you in and will display the Dashboard.

If at any point you are unsure of your Username or Password, you can select <Forgot Username> to get a reminder of your Username or <Forgot Password> to get a new Temporary Password. These will be sent to the email address associated to your user.

For details on how to log into the Mobile app, see the <Mobile Introduction> page.

Please be aware that after signing in, if you are inactive for 30 minutes then you will be automatically signed out. This is a security measure to ensure all data stays safe and is not accessed by anyone it shouldn't be accessed by.