Should a Reactive Work Order no longer be required, it is possible to Cancel a Work Order in the Portal. Users who have the permission to perform the Cancel Work Order action will be presented with the ‘Work Not Required (Cancel)’ action.

On the Job Detail screen, select the <Work Not Required (Cancel)> action to display the ‘Work Not Required (Cancel)'. In the notes field, enter a reason for cancelling the work order and click <Save>

This action will move the Work Order to the relevant cancellation status

Permissions: Can Cancel Purchase Orders, Can Cancel Quote Work Orders, Can Cancel Reactive Work Orders