M
TERM |
DEFINITION |
Managed Date |
Date from which services commence at a Building. This must be completed for a Building to show in Work Order creation process |
Management Client |
The Persons or Company for who a service is provided |
Management Company |
The Primary company responsible for instigating Resource, SRA's and Contracts on behalf of one or multiple clients |
Manufacturer |
Persons or Company responsible for the production of a piece of equipment/Asset |
Max Description |
This is a freeform field which allows you to enter a description for your maximum question |
Max Weighting |
This allows you to enter the Maximum weighting score |
Mid Description |
This is a freeform field which allows you to enter a description for your mid question |
Min Description |
This is a freeform field which allows you to enter a description for your minimum question |
Min Selection |
This is the minimum number of multiple choice selections which can be made |
Min Weighting |
This allows you to enter the Minimum weighting score |
Mobile |
This is the field in which you enter a contacts mobile phone number |
Model Number (Asset) |
The manufacturers alpha-numerical value associated to a specific equipment range |
Monthly Review Frequency |
Against a contract you can enter the frequency in which review meetings will happen to discuss this contract |
N
TERM |
DEFINITION |
N/A Weighting (RFI) |
This allows you to enter the weighting for any multiple choice question which is answered “n/a” |
Negatives Allowed? (RFI) |
When creating an RFI ticking this field allows negative values to be entered when answering the RFI |
No Weighting (RFI) |
This allows you to enter the weighting for any multiple choice question which is answered “no” |
Noise Restrictions |
A specific time/day where local authority, neighbouring residents/businesses or client have imposed a restriction on noise production at a specific Building. Typically late at night or early morning prevention of work occurs |
Non-Op Fix SLA |
This is the Service Level Agreement which is agreed for a fix on a non-operational Work Order |
Non-Op Fix SLR |
This is the Service Level Requirement which is agreed for a fix on a non-operational Work Order |
Non-Op SLA |
This is the Service Level Agreement which is agreed for attendance on a non-operational Work Order |
Non-Op SLR |
This is the Service Level Requirement which is agreed for attendance on a non-operational Work Order |
Non-Op Temp Fix SLA |
This is the Service Level Agreement which is agreed for a temporary fix on a non-operational Work Order |
Non-Op Temp Fix SLR |
This is the Service Level Requirement which is agreed for a fix on a non-operational Work Order |
Non-Operational (Work Order) |
Work Orders which have been classified as having a less urgent nature than Operational Work Orders |
Not Managed Date |
Date from which services cease at a Building. If this is completed for a Building it will not show in Work Order creation process |
Notes |
This is a freeform field to add any additonal notes and comments |
Notice Period (Contracts) |
This is the agreed notice period which must be given for cancelling the contract |
Notification Type |
When completing a contact for a Building, you can advise how they would like to be notified about issues with the Work Order. This is a choice of Email or SMS |
Number of Periods |
Each finance period can be split into numerous periods depending on how your finance system works |
O
TERM |
DEFINITION |
Occupied |
Denotes Building as being inhabited |
Occupied Date |
Official date of Building inhabitance. For Example, commencement of ownership date |
Office |
This is the field in which you enter a contacts office phone number |
Official Building Name |
Title of Building |
Op Fix SLA |
This is the Service Level Agreement which is agreed for a fix on an operational Work Order |
Op Fix SLR |
This is the Service Level Requirement which is agreed for a fix on an operational Work Order |
Op SLA |
This is the Service Level Agreement which is agreed for attendance on an operational Work Order |
Op SLR |
This is the Service Level Requirement which is agreed for attendance on an operational Work Order |
Op Temp Fix SLA |
This is the Service Level Agreement which is agreed for a temporary fix on an operational Work Order |
Op Temp Fix SLR |
This is the Service Level Requirement which is agreed for a fix on an operational Work Order |
Operational Access |
When creating login details for a contact, you will be asked to confirm what type of access to the portal they require. Operational access gives them the ability to see and manage Work Orders. |
Operations/Operational |
The reactive (break-down) element of works |
Ostara Application |
The system used for management of client data and Work Order services. Users would have access to areas of the application on a permission basis for all sites and clients |
Ostara Portal |
A web based system which is used by Resource to track Work Orders assigned to them, accept Work Orders and provide etas |