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  • phpkb9
    Accessing the Application Core Data Estates Parts Assets Resources Audits Contracts & SRAs Work Orders Authorisations Finance Reports Common Practices ATAS API State Diagrams Glossary & FAQs
  • phpkb9 (1)
    Portal
  • phpkb9 (2)
    Mobile App
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Accessing the Application

  • Ostara Main Menu
  • Logging into Ostara
  • Username/Password Reminder
  • Accessing the Application Introduction
  • Changing Your Password
  • Ostara Logo Menu
  • Logging Off/Exiting Ostara
  • Connection Test
  • Edit My Details

Core Data

  • Reasons
  • Standards & Legislation
  • Document Types
  • Core Data Introduction
  • Contact Types

Estates

  • Estates Introduction
  • Viewing/Editing Buildings

Parts

  • Parts Introduction

Assets

  • Setting the Fixed Cost
  • Create Purchase Order Tab
  • Assets Introduction
  • Asset Statuses

Resources

  • Catalogue List
  • Resource Introduction
  • Pre-Qualification
  • Unapproved Catalogue List

Audits

  • Desktop Audits
  • Audits Introduction
  • List Work Orders Marked for Audit
  • List Work Orders Pending Audit

Contracts & SRAs

  • Contracts & SRAs Introduction

Work Orders

  • Work Orders Introduction
  • Work Order Messages
  • Creating a Purchasing Work Order
  • Email Rules

Authorisations

  • Authorisations Introduction

Finance

  • Finance Introduction
  • Override AOVs (Average Order Values)
  • Finance Periods

Reports

  • Performance Metric Exclusions
  • Reports Introduction
  • Viewing Reports
  • Email Reports

Common Practices

  • Client Selection
  • Add/Edit/View Documents
  • Custom Data
  • Locking
  • Selecting a Resource
  • Copy to Clipboard Functionality
  • Common Practices Introduction
  • Smart Filters
  • Right Click Functionality
  • HTML Editor

ATAS

  • ATAS - Automated Time and Attendance System Introduction
  • Setting the attendance time
  • Completing a job
  • Logging on to the System
  • Providing an ETA

API

  • API

State Diagrams

Glossary & FAQs

Popular Articles

  1. Reactive Priorities
  2. Work Order Introduction
  3. Work Order Process Flow Introduction
  4. System
  5. Select/Deselect Quote
  6. Resource Introduction
  7. A B C
  8. Generating PPM Work Orders Introduction
  9. SRAs - Scope & Resource Allocation Introduction
Expand