The Ostara Application provides a centralised system for invoice input and processing. Invoice Actions are all accessible through two tools: the ‘Finance Section’ on the Helpdesk work page and the ribbon menu buttons (Invoice Actions) in the Finance module. The actions available are dependent on the status of the current Work Order or Invoice. Each Action (once complete) will show as an Event in the right-hand Events window within the Helpdesk Work Page. This makes for both quick reference against all actions performed for the specific Work Order number but also acts as a permanent record for audit history and reporting. Supporting documents (invoice, worksheet or both) can be added on creation of an invoice or upon editing an existing invoice (see Add/Edit/View Documents).

Invoices will go through a number of different statuses during their life cycle. Each of these statuses are:

• Unapproved - The invoice is currently in a state where it cannot be approved unless all the unapproved reasons are resolved first
• Approve - The invoice is in a state where the reasons causing it to be unapproved have been resolved and it is now awaiting validation
• Validated - The invoice has been validated by the Client and is now awaiting payment submission
• Payment Submission - The invoice has now been processed and is ready to be paid in the Client's finance system
• Replacement Requested - This invoice has been marked requiring a replacement invoice. This is only used for Invoice Management in the Desktop
• Rejected - This has been reviewed by the invoicing team and has been rejected back to the Resource to review it