If a job has been assigned to a User, the User may wish to refuse the job. This can be done with the ‘Refuse Job’ action.

On the Job Detail screen, select the <Refuse Job> action button to display the ‘Refuse Job’ pop up.

Enter any <Notes> regarding the refusal and click <Save> to refuse the job. Alternatively, select <Cancel> if the notes are no longer needed or if the Refuse Job screen was invoked incorrectly.

Note: It is possible to have the system assign a job once it has been refused to the 2nd priority Resource, rather than the job needing to be allocated again. The system will find the next associated Resource (such as a Resource associated to an SLA containing the Equipment Type on the job) and automatically assigned the job to that Resource. This is a Management Company setting so speak to the corresponding Support Desk to get this turned on.

Permissions: Can Refuse Work Orders, Can Refuse Jobs