There may be occasions when the User needs to amend the Start and Stop Times that have previously been set against a Work Order. This can be done via the following steps:
- Find the Work Order by using the Quick Search button.
- From the Agent Actions menu select "Amend Start and Stop Times". The following screen is then presented:
Note: If there was more than one attendance on the Work Order, then a list of all attendances will be displayed firstly. All that is required here is for the user to select the desired attendance before the above screen is displayed.