It may be the case that a series of Work Orders need to be linked so that they can all be tracked together. If this is the case the User can link a Work Order to an existing Work Order. This will show in the Events page on the helpdesk along with the Work Order number it is now linked with.
- To "Link Existing Work Order > Link Existing > Work Order Number" select it from the Agent Actions list.
- Enter the Work Order number you wish to link it to and click "OK".
Note: When linking a Reactive Work Order to a PPM, the link type will default to "Remedial".