Once a Work Order has been accepted by a Resource the User will want to know the ETA for their attendance at site. If the User would like to request an ETA then follow these steps: From Call Out – Resource on the ribbon menu:
- Enter the name of the person at the Resource who was contacted by clicking on the drop-down arrow on the "Callee Details" field. This will allow the user to choose from a list of contact at the Resource or add a new one.
- Enter the reference number provided by the Resource for this Work Order.
- Enter the ETA provided by clicking on the Change ETA button. This will invoke the scheduler screen where the ETA can be chosen.
- Any additional notes can be added in the notes field.
- Once all the relevant details has been completed, click on the OK button. This will then take the User back to the Work Order Detail screen.
