There may be the occasion when the User needs to Recall a Work Order, this may be if the work completed has not resolved the fault, or if the fault has returned after a short period of time. This is possible on both Reactive and Quote Work Orders. To Recall a Work Order, firstly use the Agent Action of “Recall Job”. The User will then be presented with the Scheduler Screen:
- For details on how to Allocate the Resource and/or Set schedule Click here.
- Any notes relating to the recalling of the job can be added at the bottom of the screen.
- Clicking "OK" will return the User back to the Helpdesk Work Page.
- This Work Order will need to be revisited by the Resource for the issue to be resolved.
Please note: It is not possible to recall a PPM Work Order that has been raised as closed for invoice only purposes nor is it possible to recall PPM Work Orders that are set to Closed but not done.