There will be some occasions where a User will 'Add Notes' to a Work Order that need to be seen by another User. To view these Notes, locate the Event in the Job History section and click it. Depending on the Notes added, this will either show the Notes directly in the Event or a "Click here..." link will be displayed. Clicking this will display the Notes in a pop up field as shown below.

Clicking the <Close> button will close the Notes pop up.

For Jobs created against Clients of different languages, Notes that have been added in a different language can be translated. This can be done by selecting the Notes Event from the Job History and clicking <Click here…> to display the Notes pop up. From here, there will be a new button called "Translate". Clicking this will translate the text in the Notes into the current User's language.

Note: The Translate button will only appear if the notes were created by a User with a language different to that of the current User.
 

Real-Time Translation

In some Client's cases, the Notes will automatically translate when they are viewed. This will all depend on whether they have the setting on or not. Once the Notes are translated this way, they will remain translated for that language.

Note: Using this feature may incur a charge. To turn on this feature, please contact the Support team

Permissions: Can View Work Order Activity Private Notes, Can View Work Order Activity Public Notes

System Setting: Real-Time Notes Translation - For Real-Time Translation